Orders & Shipping
How long does processing take?
Orders are normally prepared within 3–5 business days, excluding weekends and holidays. During launches, sales, or holidays, processing may take slightly longer.
Where do you ship?
We currently ship within the United States. Shipping charges are calculated at checkout. Most orders arrive approximately 3–7 business days after shipment.
Products
Are your products handmade?
Yes. Tess Herbal Co. products are handcrafted in small batches. Slight variations in color, texture, shape, and appearance are normal and make each item unique.
Are the products suitable for sensitive skin?
Skin is individual. Review the complete ingredient list and perform a patch test before wider use, especially if you have sensitive skin, allergies, or sensitivities to fragrance or essential oils. Discontinue use if irritation occurs.
How should I store handmade soap?
Allow your soap to dry between uses on a draining soap dish and keep it away from standing water. This helps the bar last longer.
Why can tallow butter change texture?
Natural butters and oils can soften or firm with temperature changes. Store your body butter closed in a cool, dry place away from direct sunlight and excessive heat.
Returns & Support
Can I return a product?
Return requests are accepted within 14 days after delivery for unused, unopened products in their original packaging. For health and hygiene reasons, opened or used personal-care products cannot be returned.
What if my order arrives damaged or incorrect?
Email hello@tessherbal.store within 48 hours of delivery with your order number and clear photographs of the item and packaging.
How can I contact you?
Email hello@tessherbal.store. Messages are normally answered within 1–2 business days, Monday through Friday, excluding holidays.