Shipping policy

Thank you for shopping with Tess Herbal Co. Each order is carefully prepared and packaged by hand.

Processing time

Orders are normally processed within 3–5 business days, excluding weekends and holidays. During sales, product launches, or holidays, processing may take slightly longer. You will receive an email notification when your order has shipped.

Shipping destinations

We currently ship within the United States. We do not offer international shipping at this time.

Shipping rates and delivery estimates

Shipping charges are calculated and displayed at checkout before payment. Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Most orders arrive approximately 3–7 business days after shipment. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery.

Tracking your order

When tracking is available, you will receive a shipping-confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect addresses

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us immediately at hello@tessherbal.store. We cannot guarantee changes after an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping costs required to resend it.

Lost, delayed, or marked-delivered packages

Once a package has been accepted by the shipping carrier, delivery delays may be outside our control. If your tracking has not updated or your package appears lost, contact us at hello@tessherbal.store so we can help you investigate with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

Damaged orders

If your order arrives damaged or leaking, email hello@tessherbal.store within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

Contact

For shipping questions, contact us at hello@tessherbal.store or tessherbalco@gmail.com